Where is my order?

When your order leaves us, we send you a dispatch email with a tracking link. Follow that link to see where your parcel is. Every order gets a dispatch email.

Before it is dispatched

You can see your order in your account at printlogik.co.uk/account/orders. The account lists the order but does not show a live status, so it will not tell you which stage the job has reached.

How long printing and delivery take depends on the option you chose - Saver, Standard or Express. The times are shown on the product page. See What turnaround options are there?.

Once it is dispatched

1. Open the dispatch email for your order.
2. Follow the tracking link.
3. If the courier tried to deliver and could not, see I missed my delivery - what happens now?.

If you have not had a dispatch email

1. Check your junk or spam folder, and that you are looking in the inbox for the email address you ordered with.
2. Check the product page for the time your option takes. Your order may still be in production.
3. If you expected it to have gone by now, email support@printlogik.co.uk or call 01332 890 222 with your order number. We reply within 2 working days.

If tracking says delivered, or the parcel is late

See My order has not arrived - what should I do?.