How can we help?
Browse by topic
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Getting started
- How do I open a Printlogik account?
- How does ordering from Printlogik work, start to finish?
- What happens after I place an order?
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Ordering and payment
All 9 articles -
Artwork setup
- What is bleed and how much do I need?
- How do I export a print-ready PDF from Canva, Adobe or Word?
- What is the safe zone and how close to the edge can text go?
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Artwork services and charges
- Is the artwork check free, and what does it cover?
- Can you design my business card or flyer, and what does it cost?
- How much does it cost to have my artwork fixed or set up?
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Delivery and turnaround
All 10 articles -
Problems with an order
- How do I report a problem with my order?
- My order arrived damaged - what should I do?
- Will I get a reprint or a refund if my order is wrong?
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Products, paper and finishes
- What does gsm mean, and which paper weight should I choose?
- What is the difference between silk, gloss and uncoated paper?
- What is lamination, and do I need it?
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PrintPass
- What is PrintPass and what do the plans cost?
- How does PrintPass credit work?
- What happens to PrintPass credit I don't use?
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Account, invoices and VAT
- What rate of VAT is charged on print?
- How do I get a VAT invoice for my order?
- Do charities get a discount?
The questions we answer most
- Where is my order?
- Can I cancel my order?
- How do I open a Printlogik account?
- How do I report a problem with my order?
- Is the artwork check free, and what does it cover?
- What does gsm mean, and which paper weight should I choose?
- What is bleed and how much do I need?
- What is PrintPass and what do the plans cost?
- What rate of VAT is charged on print?
- What turnaround options are there?
Still stuck?
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