Can I cancel my order?
An order is firm from the moment we confirm it, so cancelling is not free. What you get back depends on whether work has started. Contact us as soon as you know.
What applies
| Where the order has got to | What happens |
|---|---|
| Work has not started and you have paid | We refund you, less a cancellation fee |
| Work has progressed | Payment is due in full and no refund is due |
The cancellation fee
- The standard fee is 25% of the invoice total.
- Any discount applied to the order is also recovered.
- Partial refunds are reviewed case by case, and we reduce the fee where that is fair.
If you are a consumer, any fee we charge will not exceed the costs we have actually incurred and committed.
If you have overdue debts with us, payments you have made go towards those debts and no refund is made.
How to cancel
- Email support@printlogik.co.uk or call 01332 890 222.
- Give us your order number.
- We will tell you whether work has started and what the fee or refund will be.
Why there is no change-of-mind cancellation
Almost everything we print is made to order, so it cannot be resold. For that reason the 14-day cancellation right for online purchases does not apply to it.
If you only need to alter the order, see Can I change my order after I have placed it?.
The full rules are in section 13 of our Terms and Conditions.