- Support
- Problems with an order
Problems with an order
Damaged or wrong items, reprints, refunds and how to make a claim.
- How do I report a problem with my order? Email support@printlogik.co.uk with your order number, a description and photographs, ideally within 7 days of delivery.
- My order arrived damaged - what should I do? Note the damage with the courier if you can, photograph it and email us. Transit damage is ours to resolve, with a reprint or refund.
- Will I get a reprint or a refund if my order is wrong? Where work is faulty, damaged in transit or not what you ordered, we reprint it, repair it or refund you in whole or in part.
- Can I return my order if I change my mind? No. Our print is made to your specification, so it cannot be returned or exchanged for a change of mind. Faulty work is different.
- What is not covered by a claim? Errors in artwork you approved, normal colour variation, quantity within 10% over or under, and damage after delivery are not faults.
- The colours look different from my screen - is that a fault? Usually not. Screens and presses use different colour ranges, so some variation is unavoidable and is not treated as a fault.
- How do I make a complaint or escalate one? Email support@printlogik.co.uk with your order number. We acknowledge within 2 working days and aim to resolve within 10 working days.
Still stuck?
Ask a person. We reply within 2 working days.
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Or call 01332 890 222
Monday to Friday, 9am to 5pm. Closed on UK bank holidays.