How do I make a complaint or escalate one?
Email support@printlogik.co.uk with your order number and tell us what has gone wrong. We acknowledge complaints within 2 working days and aim to resolve them within 10 working days.
Making a complaint
- Email support@printlogik.co.uk.
- Include your order number.
- Say what happened and what you would like us to do about it.
If you have not yet reported the underlying problem, start with How do I report a problem with my order?.
Escalating to a director
If you are unhappy with how we have handled a claim, or you remain dissatisfied after our reply, you can ask for a director to review it.
- Email support@printlogik.co.uk.
- Ask for the matter to be reviewed by a director.
- A director reviews it and we respond within 10 working days.
Your other rights
Nothing in our complaints process prevents you from taking a dispute to court. Our terms are governed by the laws of England and Wales. Consumers resident elsewhere in the UK may bring proceedings in their own jurisdiction.
If you are a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected.
The full wording is in section 7 of our Returns Policy and section 17 of our Terms and Conditions.