Can I get a refund on PrintPass?

If you cancel within 30 days of the day your subscription started and have not spent any credit, we refund your first monthly payment in full. After the first 30 days, payments are not refunded.

In your first 30 days

Your situation	What is refunded
Monthly plan, no credit spent	Your first payment, in full.
Monthly plan, some credit spent	Nothing. What you have had printed is yours, and unused credit is not paid back.
Yearly plan	The yearly price, less one-twelfth for each month that has started.

After your first 30 days

Nothing is refunded. On a yearly plan, the plan runs to the end of the year you have paid for and your credit keeps arriving each month until then.

Credit is not cash

Credit cannot be exchanged for money, and expired credit is not refunded, extended or put back. Credit left on your account when you cancel can still be spent until it expires, three months after it was added.

If we withdraw PrintPass

We give at least 30 days’ notice. Credit on your account stays usable until it expires, and on a yearly plan we refund one-twelfth of the yearly price for each month that has not started.

Direct Debit Guarantee

Payments are covered by the Direct Debit Guarantee. Nothing above affects your rights under it.

To ask about a refund, email support@printlogik.co.uk. To give notice to cancel, see How do I cancel PrintPass?. See section 9 of the PrintPass terms.